Service performance analysis and improvement for a ticket queue with balking customers

10.1287/mnsc.1060.0660

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Bibliographic Details
Main Authors:	Xu, S.H., Gao, L., Ou, J.
Other Authors:	DECISION SCIENCES
Format:	Article
Published:	2013
Subjects:	Heuristics Markov queues Quasi-birth-and-death processes Service improvement Service systems Ticket queue
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/43950
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Institution:	National University of Singapore

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