Integrating Kano's model in the planning matrix of quality function deployment

Total Quality Management

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Bibliographic Details
Main Authors: Tan, K.C., Shen, X.X.
Other Authors: INDUSTRIAL & SYSTEMS ENGINEERING
Format: Article
Published: 2014
Online Access:http://scholarbank.nus.edu.sg/handle/10635/63158
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Institution: National University of Singapore

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