Quality and customer satisfaction spillovers in the mobile telecoms industry

Quality and customer satisfaction spillovers in the mobile telecoms industry

10.1109/IEEM.2009.5373012

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Bibliographic Details
Main Authors: Ding, Y., Chai, K.H.
Other Authors: INDUSTRIAL & SYSTEMS ENGINEERING
Format: Conference or Workshop Item
Published: 2014
Subjects:
Associative networks
Loyalty
Quality
Satisfaction
Spillover
Online Access:http://scholarbank.nus.edu.sg/handle/10635/72384
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Institution: National University of Singapore
id sg-nus-scholar.10635-72384
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spelling sg-nus-scholar.10635-723842024-11-11T08:07:37Z Quality and customer satisfaction spillovers in the mobile telecoms industry Ding, Y. Chai, K.H. INDUSTRIAL & SYSTEMS ENGINEERING Associative networks Loyalty Quality Satisfaction Spillover 10.1109/IEEM.2009.5373012 IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management 1282-1286 2014-06-19T04:54:18Z 2014-06-19T04:54:18Z 2009 Conference Paper Ding, Y., Chai, K.H. (2009). Quality and customer satisfaction spillovers in the mobile telecoms industry. IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management : 1282-1286. ScholarBank@NUS Repository. https://doi.org/10.1109/IEEM.2009.5373012 9781424448708 http://scholarbank.nus.edu.sg/handle/10635/72384 000280236601008 Scopus
institution National University of Singapore
building NUS Library
continent Asia
country Singapore
Singapore
content_provider NUS Library
collection ScholarBank@NUS
topic Associative networks
Loyalty
Quality
Satisfaction
Spillover
spellingShingle Associative networks
Loyalty
Quality
Satisfaction
Spillover
Ding, Y.
Chai, K.H.
Quality and customer satisfaction spillovers in the mobile telecoms industry
description 10.1109/IEEM.2009.5373012
author2 INDUSTRIAL & SYSTEMS ENGINEERING
author_facet INDUSTRIAL & SYSTEMS ENGINEERING
Ding, Y.
Chai, K.H.
format Conference or Workshop Item
author Ding, Y.
Chai, K.H.
author_sort Ding, Y.
title Quality and customer satisfaction spillovers in the mobile telecoms industry
title_short Quality and customer satisfaction spillovers in the mobile telecoms industry
title_full Quality and customer satisfaction spillovers in the mobile telecoms industry
title_fullStr Quality and customer satisfaction spillovers in the mobile telecoms industry
title_full_unstemmed Quality and customer satisfaction spillovers in the mobile telecoms industry
title_sort quality and customer satisfaction spillovers in the mobile telecoms industry
publishDate 2014
url http://scholarbank.nus.edu.sg/handle/10635/72384
_version_ 1821215136107462656

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