The collective effects of product and service quality on customer satisfaction -an empirical study on iPod and iTunes
10.1109/ICMIT.2008.4654492
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2014
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sg-nus-scholar.10635-724172023-10-25T21:56:44Z The collective effects of product and service quality on customer satisfaction -an empirical study on iPod and iTunes Chan, M.C. Ding, Y. Chai, K.H. INDUSTRIAL & SYSTEMS ENGINEERING Customer satisfaction Loyalty Product quality Service quality Spillover effect 10.1109/ICMIT.2008.4654492 Proceedings of the 4th IEEE International Conference on Management of Innovation and Technology, ICMIT 934-939 2014-06-19T04:54:42Z 2014-06-19T04:54:42Z 2008 Conference Paper Chan, M.C., Ding, Y., Chai, K.H. (2008). The collective effects of product and service quality on customer satisfaction -an empirical study on iPod and iTunes. Proceedings of the 4th IEEE International Conference on Management of Innovation and Technology, ICMIT : 934-939. ScholarBank@NUS Repository. https://doi.org/10.1109/ICMIT.2008.4654492 9781424423309 http://scholarbank.nus.edu.sg/handle/10635/72417 000262920500166 Scopus |
| institution |
National University of Singapore |
| building |
NUS Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NUS Library |
| collection |
ScholarBank@NUS |
| topic |
Customer satisfaction Loyalty Product quality Service quality Spillover effect |
| spellingShingle |
Customer satisfaction Loyalty Product quality Service quality Spillover effect Chan, M.C. Ding, Y. Chai, K.H. The collective effects of product and service quality on customer satisfaction -an empirical study on iPod and iTunes |
| description |
10.1109/ICMIT.2008.4654492 |
| author2 |
INDUSTRIAL & SYSTEMS ENGINEERING |
| author_facet |
INDUSTRIAL & SYSTEMS ENGINEERING Chan, M.C. Ding, Y. Chai, K.H. |
| format |
Conference or Workshop Item |
| author |
Chan, M.C. Ding, Y. Chai, K.H. |
| author_sort |
Chan, M.C. |
| title |
The collective effects of product and service quality on customer satisfaction -an empirical study on iPod and iTunes |
| title_short |
The collective effects of product and service quality on customer satisfaction -an empirical study on iPod and iTunes |
| title_full |
The collective effects of product and service quality on customer satisfaction -an empirical study on iPod and iTunes |
| title_fullStr |
The collective effects of product and service quality on customer satisfaction -an empirical study on iPod and iTunes |
| title_full_unstemmed |
The collective effects of product and service quality on customer satisfaction -an empirical study on iPod and iTunes |
| title_sort |
collective effects of product and service quality on customer satisfaction -an empirical study on ipod and itunes |
| publishDate |
2014 |
| url |
http://scholarbank.nus.edu.sg/handle/10635/72417 |
| _version_ |
1781783260516319232 |