Microsoft IT India: A journey in business model transformation

• Main Authors: BOSE, Indranil, JHA, Ashish, JOSHI, Havovi
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2014
• Subjects: Microsoft; IT; information technology; organisational structure; disruptive organisational transformation; leadership; employee morale; employee empowerment; human resources; business process reporting; Business Administration, Management, and Operations; Business and Corporate Communications; Human Resources Management; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/cases_coll_all/75; https://cmp.smu.edu.sg/case/2531
• Institution: Singapore Management University

This case is set in July 2013, at the Microsoft IT - India headquarters in Hyderabad. This is the largest centre of Microsoft IT (“MSIT”) outside of Redmond, Washington, US, and the offshore arm of the Microsoft IT Engineering Divisions. In 2010, when Raj Biyani, a 12-year veteran from Microsoft Red...