DBS bank: A tech company going all in on AI

• Main Authors: MILLER, Steven, DAVENPORT, Thomas H., BHATTACHARYA, Lipika
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2023
• Subjects: Automation; Artificial Intelligence; growth strategy; competitive strategy; decision making; Artificial Intelligence and Robotics; Strategic Management Policy
• Online Access: https://ink.library.smu.edu.sg/cases_coll_all/463; https://smu.sharepoint.com/sites/admin/CMP/cases/SMU-23-BATCH%20%5BPDF-Pic%5D/SMU-23-0018%20%5BDBS%20AI%5D/SMU-23-0018%20%5BDBS%20AI%5D.pdf?CT=1695958144684&OR=ItemsView
• Institution: Singapore Management University

The case is set in April 2023, soon after DBS Bank Limited (DBS) reported a 20% net profit growth of US$6.02 billion. The bank’s CEO Piyush Gupta had attributed this growth to the company’s continuing digital transformation journey that had started more than a decade ago. Central to this journey was...