VITAL: A Singapore public agency transforming from within for revitalization, efficiency, and future-readiness

• Main Authors: HOE, Siu Loon, LIM, Thomas
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2024
• Subjects: Business Administration and Support Services; Organizational transformation; Operational effectiveness; change management; Developing employees; Digital Transformation; Business Administration, Management, and Operations; Databases and Information Systems
• Online Access: https://ink.library.smu.edu.sg/cases_coll_all/481; https://cmp.smu.edu.sg/case/6036
• Institution: Singapore Management University

Singapore public agency VITAL offered corporate shared services including human resources (HR), payroll, and finance to agencies across the Singapore Public Service. Due to the nature of their jobs, VITAL officers handled a large volume of mundane administrative work. As automation was being increas...