Battling hawkers’ and consumers’ resistance to change: The course of digitalisation never did run smooth (A) and (B)

Battling hawkers’ and consumers’ resistance to change: The course of digitalisation never did run smooth (A) and (B)

Second-generation hawker Melvin Chew decided to set up the Hawkers United – Dabao 2020 Facebook group on April 7, 2020 after the Singapore government announced that given the worsening COVID-19 pandemic in Singapore, dining in at hawker centres, and all other food and beverage (F&B) establishmen...

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Bibliographic Details
Main Authors: LAU, Yi Meng, LO, Siaw Ling, LIM, Thomas
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2025
Subjects:
Digital Wallets
Customer Needs
Adaptation
Disaster Response and Recovery
Digital Transformation
Customer Attitudes
Asian Studies
Technology and Innovation
Online Access:https://ink.library.smu.edu.sg/cases_coll_all/515
https://cmp-shop.smu.edu.sg/products/battling-hawkers-and-consumers-resistance-to-change-the-course-of-digitalisation-never-did-run-smooth?variant=42494090281002
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Institution: Singapore Management University
Language: English

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https://ink.library.smu.edu.sg/cases_coll_all/515
https://cmp-shop.smu.edu.sg/products/battling-hawkers-and-consumers-resistance-to-change-the-course-of-digitalisation-never-did-run-smooth?variant=42494090281002

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