Battling hawkers’ and consumers’ resistance to change: The course of digitalisation never did run smooth (A) and (B)

• Main Authors: LAU, Yi Meng, LO, Siaw Ling, LIM, Thomas
• 格式: text
• 語言: English
• 出版: Institutional Knowledge at Singapore Management University 2025
• 主題: Digital Wallets; Customer Needs; Adaptation; Disaster Response and Recovery; Digital Transformation; Customer Attitudes; Asian Studies; Technology and Innovation
• 在線閱讀: https://ink.library.smu.edu.sg/cases_coll_all/515; https://cmp-shop.smu.edu.sg/products/battling-hawkers-and-consumers-resistance-to-change-the-course-of-digitalisation-never-did-run-smooth?variant=42494090281002

Second-generation hawker Melvin Chew decided to set up the Hawkers United – Dabao 2020 Facebook group on April 7, 2020 after the Singapore government announced that given the worsening COVID-19 pandemic in Singapore, dining in at hawker centres, and all other food and beverage (F&B) establishmen...