Trust: The feature that vending machines and ATMs share, but SimplyGo lacks

Trust: The feature that vending machines and ATMs share, but SimplyGo lacks

The article discussed the intricacies of trust in the SimplyGo debacle and highlighted how the design of physical interfaces like vending machines and ATMs and digital interfaces from apps like Grab, Parking.sg and ShopBack have critical features to instil trust. People need to be reassured that the...

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Bibliographic Details
Main Author: LIM, Sun Sun
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2024
Subjects:
Digital interfaces
user experience
Ez-link
SimplyGo
Singapore
Asian Studies
Graphics and Human Computer Interfaces
Technology and Innovation
Transportation
Online Access:https://ink.library.smu.edu.sg/cis_research/155
https://ink.library.smu.edu.sg/context/cis_research/article/1154/viewcontent/20240124_STHM_Opinion_B03_30x42_D.pdf
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Institution: Singapore Management University
Language: English
Description
Summary:The article discussed the intricacies of trust in the SimplyGo debacle and highlighted how the design of physical interfaces like vending machines and ATMs and digital interfaces from apps like Grab, Parking.sg and ShopBack have critical features to instil trust. People need to be reassured that their transactions have proceeded as they should, and thay have not been short-changed.

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