Trust: The feature that vending machines and ATMs share, but SimplyGo lacks

• Main Author: LIM, Sun Sun
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2024
• Subjects: Digital interfaces; user experience; Ez-link; SimplyGo; Singapore; Asian Studies; Graphics and Human Computer Interfaces; Technology and Innovation; Transportation
• Online Access: https://ink.library.smu.edu.sg/cis_research/155; https://ink.library.smu.edu.sg/context/cis_research/article/1154/viewcontent/20240124_STHM_Opinion_B03_30x42_D.pdf
• Institution: Singapore Management University

The article discussed the intricacies of trust in the SimplyGo debacle and highlighted how the design of physical interfaces like vending machines and ATMs and digital interfaces from apps like Grab, Parking.sg and ShopBack have critical features to instil trust. People need to be reassured that the...