To thine communication partner be true: The effect of presentation consistency on perceived authenticity and liking after making a first impression online

This experiment examines the effects of presentation consistency on perceived authenticity and liking in computer-mediated communication, differentiating between profile views and short online text-based conversations. The experimental design is a 2 (presentation-consistent vs. -inconsistent) × 2 (p...

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Main Authors: TANG, Nicholas, CHU, Janell, LEONG, Kahmun, ROSENTHAL, Sonny
格式: text
語言:English
出版: Institutional Knowledge at Singapore Management University 2020
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在線閱讀:https://ink.library.smu.edu.sg/cis_research/179
https://ink.library.smu.edu.sg/context/cis_research/article/1178/viewcontent/To_thine_communication_partner_be_true_pvoa.pdf
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機構: Singapore Management University
語言: English
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總結:This experiment examines the effects of presentation consistency on perceived authenticity and liking in computer-mediated communication, differentiating between profile views and short online text-based conversations. The experimental design is a 2 (presentation-consistent vs. -inconsistent) × 2 (profile view vs. short conversation) between-subjects experiment using university students (N = 173) in Singapore. Results show higher perceived authenticity (η2p = .29) and liking after short conversations than after profile views without conversations. When there is only a profile view, perceived authenticity is lower when the profile photo is inconsistent with the profile text than when it is consistent (η2p = .05). We discuss these findings in terms of schema tuning, where presentation inconsistencies can be accommodated over time as individuals develop unique mental schemas about their communication partners.