Building swift clan control in complex IT projects

• Main Authors: CHUA, Cecil Eng Huang, LIM, Wee Kiat, SOH, Christina, SIA, Siew Kien
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2007
• Subjects: Behavioral control theory; project control; social capital; Technology and Innovation
• Online Access: https://ink.library.smu.edu.sg/cmp_research/9; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1008&context=cmp_research
• Institution: Singapore Management University

Clan control is often essential in complex multi-stakeholder projects for project success. Furthermore, clan control is especially important during requirements analysis which occurs at project inception. How can controllers quickly institute clan control in complex IT projects? Through the case analysis of a large IT project, we observed that clan control can be accelerated by the purposeful application of formal controls to build social capital. Our findings corroborate the notion that, properly structured, clan control can emerge quickly in a multi-stakeholder project to improve the likelihood of IT implementation success.