Facial Features and the Effectiveness of Apology
Apology is an important tool for the maintenance of positive and cooperative relationships in the workplace. This paper reviews the existing research in the field of apology, and identifies four main components of apology. It uses impression management theory and signaling theory to explain the effe...
Saved in:
| Main Author: | |
|---|---|
| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2014
|
| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/etd_coll/111 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1110&context=etd_coll |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Singapore Management University |
| Language: | English |