Facial Features and the Effectiveness of Apology

Facial Features and the Effectiveness of Apology

Apology is an important tool for the maintenance of positive and cooperative relationships in the workplace. This paper reviews the existing research in the field of apology, and identifies four main components of apology. It uses impression management theory and signaling theory to explain the effe...

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Bibliographic Details
Main Author: FRANC, Michal
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2014
Subjects:
apology
dominance
face
signalling theory
trust repair
Psychology
Online Access:https://ink.library.smu.edu.sg/etd_coll/111
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1110&context=etd_coll
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/etd_coll/111
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1110&context=etd_coll

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