Facial Features and the Effectiveness of Apology
Apology is an important tool for the maintenance of positive and cooperative relationships in the workplace. This paper reviews the existing research in the field of apology, and identifies four main components of apology. It uses impression management theory and signaling theory to explain the effe...
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| 格式: | text |
| 語言: | English |
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Institutional Knowledge at Singapore Management University
2014
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| 在線閱讀: | https://ink.library.smu.edu.sg/etd_coll/111 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1110&context=etd_coll |
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