Consumer reaction to the use of artificial intelligence chatbot on distribution of general insurance in Singapore

Consumer reaction to the use of artificial intelligence chatbot on distribution of general insurance in Singapore

As technology rapidly permeates all aspects of our lives, it is not unusual to question and even challenge the rationale on why certain industries are slower to adapt to the new digital age. Insurance is a business that is under scrutiny given its traditional ways of selling and legacy challenges. W...

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Bibliographic Details
Main Author: TAN, Lai Hing
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2023
Subjects:
Insurance
Chatbot
General Insurance
Motor insurance
Technology investments
Artificial Intelligence and Robotics
Finance
Technology and Innovation
Online Access:https://ink.library.smu.edu.sg/etd_coll/489
https://ink.library.smu.edu.sg/context/etd_coll/article/1487/viewcontent/GPGM_AY2020_PhD_James_Tan_Lai_Hing.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/etd_coll/489
https://ink.library.smu.edu.sg/context/etd_coll/article/1487/viewcontent/GPGM_AY2020_PhD_James_Tan_Lai_Hing.pdf

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