Consumer reaction to the use of artificial intelligence chatbot on distribution of general insurance in Singapore

• Main Author: TAN, Lai Hing
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2023
• Subjects: Insurance; Chatbot; General Insurance; Motor insurance; Technology investments; Artificial Intelligence and Robotics; Finance; Technology and Innovation
• Online Access: https://ink.library.smu.edu.sg/etd_coll/489; https://ink.library.smu.edu.sg/context/etd_coll/article/1487/viewcontent/GPGM_AY2020_PhD_James_Tan_Lai_Hing.pdf
• Institution: Singapore Management University

As technology rapidly permeates all aspects of our lives, it is not unusual to question and even challenge the rationale on why certain industries are slower to adapt to the new digital age. Insurance is a business that is under scrutiny given its traditional ways of selling and legacy challenges. W...