Consumer reaction to the use of artificial intelligence chatbot on distribution of general insurance in Singapore
As technology rapidly permeates all aspects of our lives, it is not unusual to question and even challenge the rationale on why certain industries are slower to adapt to the new digital age. Insurance is a business that is under scrutiny given its traditional ways of selling and legacy challenges. W...
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2023
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| Online Access: | https://ink.library.smu.edu.sg/etd_coll/489 https://ink.library.smu.edu.sg/context/etd_coll/article/1487/viewcontent/GPGM_AY2020_PhD_James_Tan_Lai_Hing.pdf |
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| Institution: | Singapore Management University |
| Language: | English |