Customer Satisfaction Index of Singapore: Executive Summary 2009

Customer Satisfaction Index of Singapore: Executive Summary 2009

Since 2007, customer satisfaction from the consumption of products and services in 8 key economic sectors of Singapore were measured and scores released annually through the Customer Satisfaction Index of Singapore (CSISG). Currently the CSISG is undergoing a transition from an annual to quarterly r...

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Bibliographic Details
Main Author: Institute of Service Excellence, SMU
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2010
Subjects:
Customer satisfaction
Singapore
industry
service excellence
Asian Studies
Hospitality Administration and Management
Sales and Merchandising
Online Access:https://ink.library.smu.edu.sg/ises_research/4
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1004&context=ises_research
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Institution: Singapore Management University
Language: English

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https://ink.library.smu.edu.sg/ises_research/4
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1004&context=ises_research

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