Customer Satisfaction Index of Singapore 2012: Q1 Results

Customer Satisfaction Index of Singapore 2012: Q1 Results

Between 2011 and 2012, customer satisfaction for the InfoCommunications sector rose by 1.6-points to 65.9-points (on a 0 to 100 scale). This significant 2.5% improvement reverses the downward trend the sector experienced since tracking begun in 2007.

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Bibliographic Details
Main Author: Institute of Service Excellence, SMU
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2012
Subjects:
Customer satisfaction
Singapore
industry
service excellence
Asian Studies
Hospitality Administration and Management
Sales and Merchandising
Online Access:https://ink.library.smu.edu.sg/ises_research/38
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1011&context=ises_research
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Institution: Singapore Management University
Language: English
Description
Summary:Between 2011 and 2012, customer satisfaction for the InfoCommunications sector rose by 1.6-points to 65.9-points (on a 0 to 100 scale). This significant 2.5% improvement reverses the downward trend the sector experienced since tracking begun in 2007.

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