Customer Satisfaction Index of Singapore 2012: Q1 Results
Between 2011 and 2012, customer satisfaction for the InfoCommunications sector rose by 1.6-points to 65.9-points (on a 0 to 100 scale). This significant 2.5% improvement reverses the downward trend the sector experienced since tracking begun in 2007.
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2012
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sg-smu-ink.ises_research-10112020-04-07T02:21:05Z Customer Satisfaction Index of Singapore 2012: Q1 Results Institute of Service Excellence, SMU Between 2011 and 2012, customer satisfaction for the InfoCommunications sector rose by 1.6-points to 65.9-points (on a 0 to 100 scale). This significant 2.5% improvement reverses the downward trend the sector experienced since tracking begun in 2007. 2012-05-01T07:00:00Z text application/pdf https://ink.library.smu.edu.sg/ises_research/38 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1011&context=ises_research http://creativecommons.org/licenses/by-nc-nd/4.0/ Research Collection Institute of Service Excellence eng Institutional Knowledge at Singapore Management University Customer satisfaction Singapore industry service excellence Asian Studies Hospitality Administration and Management Sales and Merchandising |
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Singapore Management University |
| building |
SMU Libraries |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
SMU Libraries |
| collection |
InK@SMU |
| language |
English |
| topic |
Customer satisfaction Singapore industry service excellence Asian Studies Hospitality Administration and Management Sales and Merchandising |
| spellingShingle |
Customer satisfaction Singapore industry service excellence Asian Studies Hospitality Administration and Management Sales and Merchandising Institute of Service Excellence, SMU Customer Satisfaction Index of Singapore 2012: Q1 Results |
| description |
Between 2011 and 2012, customer satisfaction for the InfoCommunications sector rose by 1.6-points to 65.9-points (on a 0 to 100 scale). This significant 2.5% improvement reverses the downward trend the sector experienced since tracking begun in 2007. |
| format |
text |
| author |
Institute of Service Excellence, SMU |
| author_facet |
Institute of Service Excellence, SMU |
| author_sort |
Institute of Service Excellence, SMU |
| title |
Customer Satisfaction Index of Singapore 2012: Q1 Results |
| title_short |
Customer Satisfaction Index of Singapore 2012: Q1 Results |
| title_full |
Customer Satisfaction Index of Singapore 2012: Q1 Results |
| title_fullStr |
Customer Satisfaction Index of Singapore 2012: Q1 Results |
| title_full_unstemmed |
Customer Satisfaction Index of Singapore 2012: Q1 Results |
| title_sort |
customer satisfaction index of singapore 2012: q1 results |
| publisher |
Institutional Knowledge at Singapore Management University |
| publishDate |
2012 |
| url |
https://ink.library.smu.edu.sg/ises_research/38 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1011&context=ises_research |
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1712300759226253312 |