Customer Satisfaction Index of Singapore 2020: Full Year Overview
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The...
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2021
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| Online Access: | https://ink.library.smu.edu.sg/ises_research/83 https://ink.library.smu.edu.sg/context/ises_research/article/1080/viewcontent/CSISG2020_ResultsOverview_Q4.pdf |
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| Institution: | Singapore Management University |
| Language: | English |
| Summary: | The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2020. Singapore’s 2020 national score was computed using the data collected during these four quarters. |
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