Through the Looking Glass: Singapore’s First Customer Satisfaction Survey
The Institute of Service Excellence (ISES) was established by the Singapore Management University (SMU) and Singapore’s Workforce Development Agency (WDA) in mid-2007. In April 2008, following a survey conducted across various sectors and subsectors, the Institute launched the nation’s first custome...
Saved in:
| Main Author: | |
|---|---|
| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2008
|
| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/ksmu/323 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1322&context=ksmu |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Singapore Management University |
| Language: | English |
| id |
sg-smu-ink.ksmu-1322 |
|---|---|
| record_format |
dspace |
| spelling |
sg-smu-ink.ksmu-13222018-07-09T04:04:04Z Through the Looking Glass: Singapore’s First Customer Satisfaction Survey Knowledge@SMU The Institute of Service Excellence (ISES) was established by the Singapore Management University (SMU) and Singapore’s Workforce Development Agency (WDA) in mid-2007. In April 2008, following a survey conducted across various sectors and subsectors, the Institute launched the nation’s first customer satisfaction index, known as the Customer Satisfaction Index of Singapore (CSISG). Singapore scored 68.7 out of 100 in the CSISG, lower than South Korea and the United States which scored 72 and 75 respectively. 2008-05-01T07:00:00Z text application/pdf https://ink.library.smu.edu.sg/ksmu/323 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1322&context=ksmu http://creativecommons.org/licenses/by-nc-nd/4.0/ Knowledge@SMU eng Institutional Knowledge at Singapore Management University Business Marketing |
| institution |
Singapore Management University |
| building |
SMU Libraries |
| country |
Singapore |
| collection |
InK@SMU |
| language |
English |
| topic |
Business Marketing |
| spellingShingle |
Business Marketing Knowledge@SMU Through the Looking Glass: Singapore’s First Customer Satisfaction Survey |
| description |
The Institute of Service Excellence (ISES) was established by the Singapore Management University (SMU) and Singapore’s Workforce Development Agency (WDA) in mid-2007. In April 2008, following a survey conducted across various sectors and subsectors, the Institute launched the nation’s first customer satisfaction index, known as the Customer Satisfaction Index of Singapore (CSISG). Singapore scored 68.7 out of 100 in the CSISG, lower than South Korea and the United States which scored 72 and 75 respectively. |
| format |
text |
| author |
Knowledge@SMU |
| author_facet |
Knowledge@SMU |
| author_sort |
Knowledge@SMU |
| title |
Through the Looking Glass: Singapore’s First Customer Satisfaction Survey |
| title_short |
Through the Looking Glass: Singapore’s First Customer Satisfaction Survey |
| title_full |
Through the Looking Glass: Singapore’s First Customer Satisfaction Survey |
| title_fullStr |
Through the Looking Glass: Singapore’s First Customer Satisfaction Survey |
| title_full_unstemmed |
Through the Looking Glass: Singapore’s First Customer Satisfaction Survey |
| title_sort |
through the looking glass: singapore’s first customer satisfaction survey |
| publisher |
Institutional Knowledge at Singapore Management University |
| publishDate |
2008 |
| url |
https://ink.library.smu.edu.sg/ksmu/323 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1322&context=ksmu |
| _version_ |
1681132847225634816 |