Bots in libraries: They're coming for your jobs (or is it?)

With advancements in Artificial Intelligence (AI) and Machine Learning (ML), we have seen a rise in the use of bots, specifically chatbots, to deliver information services. Motivated by the Smart Nation programme, these chatbots have sprung up in sectors as transport, healthcare, banking and educati...

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Bibliographic Details
Main Author: MOHAMMED ALI, Salihin
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2019
Subjects:
Online Access:https://ink.library.smu.edu.sg/library_research/138
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1142&context=library_research
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Institution: Singapore Management University
Language: English