Bots in libraries: They're coming for your jobs (or is it?)
With advancements in Artificial Intelligence (AI) and Machine Learning (ML), we have seen a rise in the use of bots, specifically chatbots, to deliver information services. Motivated by the Smart Nation programme, these chatbots have sprung up in sectors as transport, healthcare, banking and educati...
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2019
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| Online Access: | https://ink.library.smu.edu.sg/library_research/138 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1142&context=library_research |
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| Institution: | Singapore Management University |
| Language: | English |
| Summary: | With advancements in Artificial Intelligence (AI) and Machine Learning (ML), we have seen a rise in the use of bots, specifically chatbots, to deliver information services. Motivated by the Smart Nation programme, these chatbots have sprung up in sectors as transport, healthcare, banking and education in Singapore. What are these chatbots? How do they work? Will they take our jobs? SMU Libraries tries to answer these questions by delving into the mechanics of creating chatbots. The proof-of-concept aims to find out and understand use cases where these bots can be useful to delivering library information services to its campus community. [Paper and slides included in the PDF] |
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