Bots in libraries: They're coming for your jobs (or is it?)

With advancements in Artificial Intelligence (AI) and Machine Learning (ML), we have seen a rise in the use of bots, specifically chatbots, to deliver information services. Motivated by the Smart Nation programme, these chatbots have sprung up in sectors as transport, healthcare, banking and educati...

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Main Author:	MOHAMMED ALI, Salihin
Format:	text
Language:	English
Published:	Institutional Knowledge at Singapore Management University 2019
Subjects:	Bots chatbots library services digital transformation SMU Libraries Artificial Intelligence and Robotics Library and Information Science
Online Access:	https://ink.library.smu.edu.sg/library_research/138 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1142&context=library_research
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Institution:	Singapore Management University
Language:	English

id	sg-smu-ink.library_research-1142
record_format	dspace
spelling	sg-smu-ink.library_research-11422021-04-01T03:27:56Z Bots in libraries: They're coming for your jobs (or is it?) MOHAMMED ALI, Salihin With advancements in Artificial Intelligence (AI) and Machine Learning (ML), we have seen a rise in the use of bots, specifically chatbots, to deliver information services. Motivated by the Smart Nation programme, these chatbots have sprung up in sectors as transport, healthcare, banking and education in Singapore. What are these chatbots? How do they work? Will they take our jobs? SMU Libraries tries to answer these questions by delving into the mechanics of creating chatbots. The proof-of-concept aims to find out and understand use cases where these bots can be useful to delivering library information services to its campus community. [Paper and slides included in the PDF] 2019-02-01T08:00:00Z text application/pdf https://ink.library.smu.edu.sg/library_research/138 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1142&context=library_research http://creativecommons.org/licenses/by-nc-nd/4.0/ Research Collection Library eng Institutional Knowledge at Singapore Management University Bots chatbots library services digital transformation SMU Libraries Artificial Intelligence and Robotics Library and Information Science
institution	Singapore Management University
building	SMU Libraries
continent	Asia
country	Singapore Singapore
content_provider	SMU Libraries
collection	InK@SMU
language	English
topic	Bots chatbots library services digital transformation SMU Libraries Artificial Intelligence and Robotics Library and Information Science
spellingShingle	Bots chatbots library services digital transformation SMU Libraries Artificial Intelligence and Robotics Library and Information Science MOHAMMED ALI, Salihin Bots in libraries: They're coming for your jobs (or is it?)
description	With advancements in Artificial Intelligence (AI) and Machine Learning (ML), we have seen a rise in the use of bots, specifically chatbots, to deliver information services. Motivated by the Smart Nation programme, these chatbots have sprung up in sectors as transport, healthcare, banking and education in Singapore. What are these chatbots? How do they work? Will they take our jobs? SMU Libraries tries to answer these questions by delving into the mechanics of creating chatbots. The proof-of-concept aims to find out and understand use cases where these bots can be useful to delivering library information services to its campus community. [Paper and slides included in the PDF]
format	text
author	MOHAMMED ALI, Salihin
author_facet	MOHAMMED ALI, Salihin
author_sort	MOHAMMED ALI, Salihin
title	Bots in libraries: They're coming for your jobs (or is it?)
title_short	Bots in libraries: They're coming for your jobs (or is it?)
title_full	Bots in libraries: They're coming for your jobs (or is it?)
title_fullStr	Bots in libraries: They're coming for your jobs (or is it?)
title_full_unstemmed	Bots in libraries: They're coming for your jobs (or is it?)
title_sort	bots in libraries: they're coming for your jobs (or is it?)
publisher	Institutional Knowledge at Singapore Management University
publishDate	2019
url	https://ink.library.smu.edu.sg/library_research/138 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1142&context=library_research
_version_	1712300803400663040

Bots in libraries: They're coming for your jobs (or is it?)

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