Have you cleared your cache and cookies today? Troubleshooting tips and tricks
Wish to impart basic e-resources troubleshooting skills to your front desk staff to achieve greater customer satisfaction by resolving the issues straightaway? The presenter will share their tips and tricks, and how you could implement a 2-tier escalation framework to differentiate the straightforwa...
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| Main Authors: | , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2021
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/library_research/171 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1176&context=library_research |
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| Institution: | Singapore Management University |
| Language: | English |
| Summary: | Wish to impart basic e-resources troubleshooting skills to your front desk staff to achieve greater customer satisfaction by resolving the issues straightaway? The presenter will share their tips and tricks, and how you could implement a 2-tier escalation framework to differentiate the straightforward issues and those that requires deeper expertise. |
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