Have you cleared your cache and cookies today? Troubleshooting tips and tricks
Wish to impart basic e-resources troubleshooting skills to your front desk staff to achieve greater customer satisfaction by resolving the issues straightaway? The presenter will share their tips and tricks, and how you could implement a 2-tier escalation framework to differentiate the straightforwa...
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Institutional Knowledge at Singapore Management University
2021
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sg-smu-ink.library_research-11762021-04-01T02:48:00Z Have you cleared your cache and cookies today? Troubleshooting tips and tricks OOI, Kooi Cheng YEO, Dino Wish to impart basic e-resources troubleshooting skills to your front desk staff to achieve greater customer satisfaction by resolving the issues straightaway? The presenter will share their tips and tricks, and how you could implement a 2-tier escalation framework to differentiate the straightforward issues and those that requires deeper expertise. 2021-03-01T08:00:00Z text application/pdf https://ink.library.smu.edu.sg/library_research/171 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1176&context=library_research http://creativecommons.org/licenses/by-nc-nd/4.0/ Research Collection Library eng Institutional Knowledge at Singapore Management University Electronic resources troubleshooting user enquiries academic libraries Library and Information Science |
| institution |
Singapore Management University |
| building |
SMU Libraries |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
SMU Libraries |
| collection |
InK@SMU |
| language |
English |
| topic |
Electronic resources troubleshooting user enquiries academic libraries Library and Information Science |
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Electronic resources troubleshooting user enquiries academic libraries Library and Information Science OOI, Kooi Cheng YEO, Dino Have you cleared your cache and cookies today? Troubleshooting tips and tricks |
| description |
Wish to impart basic e-resources troubleshooting skills to your front desk staff to achieve greater customer satisfaction by resolving the issues straightaway? The presenter will share their tips and tricks, and how you could implement a 2-tier escalation framework to differentiate the straightforward issues and those that requires deeper expertise. |
| format |
text |
| author |
OOI, Kooi Cheng YEO, Dino |
| author_facet |
OOI, Kooi Cheng YEO, Dino |
| author_sort |
OOI, Kooi Cheng |
| title |
Have you cleared your cache and cookies today? Troubleshooting tips and tricks |
| title_short |
Have you cleared your cache and cookies today? Troubleshooting tips and tricks |
| title_full |
Have you cleared your cache and cookies today? Troubleshooting tips and tricks |
| title_fullStr |
Have you cleared your cache and cookies today? Troubleshooting tips and tricks |
| title_full_unstemmed |
Have you cleared your cache and cookies today? Troubleshooting tips and tricks |
| title_sort |
have you cleared your cache and cookies today? troubleshooting tips and tricks |
| publisher |
Institutional Knowledge at Singapore Management University |
| publishDate |
2021 |
| url |
https://ink.library.smu.edu.sg/library_research/171 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1176&context=library_research |
| _version_ |
1712300803856793600 |