Have you cleared your cache and cookies today? Troubleshooting tips and tricks
Wish to impart basic e-resources troubleshooting skills to your front desk staff to achieve greater customer satisfaction by resolving the issues straightaway? The presenter will share their tips and tricks, and how you could implement a 2-tier escalation framework to differentiate the straightforwa...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2021
|
| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/library_research/171 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1176&context=library_research |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Singapore Management University |
| Language: | English |
Be the first to leave a comment!