Contextualizing Emotional Display Rules: Examining the Roles of Targets and Discrete Emotions in Shaping Display Rule Perceptions

The present investigation explored how emotional display rules at work differed as a function of discrete emotions and specific work targets. Display rules for the positive emotion of happiness were most likely to involve expressing the emotion as felt or expressing it with less intensity than is fe...

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Main Authors: Diefendorff, J. M., Greguras, G. J.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2009
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Online Access:https://ink.library.smu.edu.sg/lkcsb_research/1003
https://doi.org/10.1177/0149206308321548
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spelling sg-smu-ink.lkcsb_research-20022016-01-04T02:39:06Z Contextualizing Emotional Display Rules: Examining the Roles of Targets and Discrete Emotions in Shaping Display Rule Perceptions Diefendorff, J. M. Greguras, G. J. The present investigation explored how emotional display rules at work differed as a function of discrete emotions and specific work targets. Display rules for the positive emotion of happiness were most likely to involve expressing the emotion as felt or expressing it with less intensity than is felt. Display rules for the negative emotions of sadness and anger were equally likely to involve showing nothing of the emotion or showing the emotion with less intensity than is felt. In contrast, display rules for fear, disgust, and contempt were most likely to involve showing nothing of the emotions. Furthermore, display rules differed across organizational targets, with the most control over emotional displays occurring for customer targets and the least control occurring for coworker targets. In sum, emotional display rules at work appear to be much more complex and nuanced than has been shown in previous organizational research. 2009-01-01T08:00:00Z text https://ink.library.smu.edu.sg/lkcsb_research/1003 info:doi/10.1177/0149206308321548 https://doi.org/10.1177/0149206308321548 Research Collection Lee Kong Chian School Of Business eng Institutional Knowledge at Singapore Management University Business Administration, Management, and Operations Human Resources Management Organizational Behavior and Theory
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Business Administration, Management, and Operations
Human Resources Management
Organizational Behavior and Theory
spellingShingle Business Administration, Management, and Operations
Human Resources Management
Organizational Behavior and Theory
Diefendorff, J. M.
Greguras, G. J.
Contextualizing Emotional Display Rules: Examining the Roles of Targets and Discrete Emotions in Shaping Display Rule Perceptions
description The present investigation explored how emotional display rules at work differed as a function of discrete emotions and specific work targets. Display rules for the positive emotion of happiness were most likely to involve expressing the emotion as felt or expressing it with less intensity than is felt. Display rules for the negative emotions of sadness and anger were equally likely to involve showing nothing of the emotion or showing the emotion with less intensity than is felt. In contrast, display rules for fear, disgust, and contempt were most likely to involve showing nothing of the emotions. Furthermore, display rules differed across organizational targets, with the most control over emotional displays occurring for customer targets and the least control occurring for coworker targets. In sum, emotional display rules at work appear to be much more complex and nuanced than has been shown in previous organizational research.
format text
author Diefendorff, J. M.
Greguras, G. J.
author_facet Diefendorff, J. M.
Greguras, G. J.
author_sort Diefendorff, J. M.
title Contextualizing Emotional Display Rules: Examining the Roles of Targets and Discrete Emotions in Shaping Display Rule Perceptions
title_short Contextualizing Emotional Display Rules: Examining the Roles of Targets and Discrete Emotions in Shaping Display Rule Perceptions
title_full Contextualizing Emotional Display Rules: Examining the Roles of Targets and Discrete Emotions in Shaping Display Rule Perceptions
title_fullStr Contextualizing Emotional Display Rules: Examining the Roles of Targets and Discrete Emotions in Shaping Display Rule Perceptions
title_full_unstemmed Contextualizing Emotional Display Rules: Examining the Roles of Targets and Discrete Emotions in Shaping Display Rule Perceptions
title_sort contextualizing emotional display rules: examining the roles of targets and discrete emotions in shaping display rule perceptions
publisher Institutional Knowledge at Singapore Management University
publishDate 2009
url https://ink.library.smu.edu.sg/lkcsb_research/1003
https://doi.org/10.1177/0149206308321548
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