Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations

Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations

Two studies were conducted to examine the implications of an apology versus a denial for repairing trust after an alleged violation. Results reveal that trust was repaired more successfully when mistrusted parties (a) apologized for violations concerning matters of competence but denied culpability...

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Bibliographic Details
Main Authors: KIM, Peter H., FERRIN, Donald L., COOPER, Cecily D., DIRKS, Kurt T.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2004
Subjects:
apology
denial
repairing trust
integrity
competence
trust violations
evidence of guilt
job candidate
Business
Organizational Behavior and Theory
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/2368
https://ink.library.smu.edu.sg/context/lkcsb_research/article/3367/viewcontent/RemovingShadowSuspicion_afv.pdf
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Institution: Singapore Management University
Language: English

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https://ink.library.smu.edu.sg/lkcsb_research/2368
https://ink.library.smu.edu.sg/context/lkcsb_research/article/3367/viewcontent/RemovingShadowSuspicion_afv.pdf

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