The theoretical underpinnings of emotional dissonance: A framework and analysis of propositions

The theoretical underpinnings of emotional dissonance: A framework and analysis of propositions

Purpose The research objective of this paper is to study the broad context of emotional labor and dissonance and its importance to service marketing. This knowledge would provide a better understanding of the factors that contribute to job performance and job satisfaction amongst high contact servic...

Full description

Saved in:
Bibliographic Details
Main Authors: PHILLIPS, Brendan, Tan, Tsu Wee, Thomas, JULIAN, Craig
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2010
Subjects:
Emotional dissonance
Performance management
Customer orientation
Job satisfaction
Marketing
Sales and Merchandising
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/2681
https://ink.library.smu.edu.sg/context/lkcsb_research/article/3680/viewcontent/Publication_BP_emotional_dissonance_2006_with_cover_page_v2.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/lkcsb_research/2681
https://ink.library.smu.edu.sg/context/lkcsb_research/article/3680/viewcontent/Publication_BP_emotional_dissonance_2006_with_cover_page_v2.pdf

Similar Items