On Mx / G(M/H)/1 Retrial System with Vacation: Service Helpline Performance Measurement

On Mx / G(M/H)/1 Retrial System with Vacation: Service Helpline Performance Measurement

This paper analyzes an unreliable Mx/ G(M/ H) / 1 retrial system which models a class of practices in m-commerce industry where services are rendered in-situ. We present the closed-form expressions for the important performance indicators of the system, and derive the optimal vacation policies for m...

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Bibliographic Details
Main Authors: YEO, Wee Meng, YUAN, Xue Ming, LOW, Mei Wan Joyce
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2017
Subjects:
Retrial systems
vacations
batch arrivals
breakdown
reliability.
Business
Operations and Supply Chain Management
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/4538
https://ink.library.smu.edu.sg/context/lkcsb_research/article/5537/viewcontent/RetrialSystemVacationHelplinePM_2017_afv.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/lkcsb_research/4538
https://ink.library.smu.edu.sg/context/lkcsb_research/article/5537/viewcontent/RetrialSystemVacationHelplinePM_2017_afv.pdf

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