On Mx / G(M/H)/1 Retrial System with Vacation: Service Helpline Performance Measurement

• Main Authors: YEO, Wee Meng, YUAN, Xue Ming, LOW, Mei Wan Joyce
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2017
• Subjects: Retrial systems; vacations; batch arrivals; breakdown; reliability.; Business; Operations and Supply Chain Management
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/4538; https://ink.library.smu.edu.sg/context/lkcsb_research/article/5537/viewcontent/RetrialSystemVacationHelplinePM_2017_afv.pdf
• Institution: Singapore Management University

This paper analyzes an unreliable Mx/ G(M/ H) / 1 retrial system which models a class of practices in m-commerce industry where services are rendered in-situ. We present the closed-form expressions for the important performance indicators of the system, and derive the optimal vacation policies for m...