On Mx / G(M/H)/1 Retrial System with Vacation: Service Helpline Performance Measurement
This paper analyzes an unreliable Mx/ G(M/ H) / 1 retrial system which models a class of practices in m-commerce industry where services are rendered in-situ. We present the closed-form expressions for the important performance indicators of the system, and derive the optimal vacation policies for m...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2017
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/4538 https://ink.library.smu.edu.sg/context/lkcsb_research/article/5537/viewcontent/RetrialSystemVacationHelplinePM_2017_afv.pdf |
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| Institution: | Singapore Management University |
| Language: | English |