When Voice Matters: A Multilevel Review of the Impact of Voice in Organizations

The conventional wisdom is that voice leads to desirable outcomes for organizations. However, this is most certainly an oversimplification. Of the over 1,000 studies examining the impact of voice in organizations, the implications of voice vary by the level of the organization (individual, group, or...

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Main Authors: BASHSHUR, Michael R., OC, Burak
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Language:English
Published: Institutional Knowledge at Singapore Management University 2015
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Online Access:https://ink.library.smu.edu.sg/lkcsb_research/4749
https://ink.library.smu.edu.sg/context/lkcsb_research/article/5748/viewcontent/When_Voice_Matters_A_Multilevel_Review_pv.pdf
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spelling sg-smu-ink.lkcsb_research-57482020-01-08T07:05:29Z When Voice Matters: A Multilevel Review of the Impact of Voice in Organizations BASHSHUR, Michael R. OC, Burak The conventional wisdom is that voice leads to desirable outcomes for organizations. However, this is most certainly an oversimplification. Of the over 1,000 studies examining the impact of voice in organizations, the implications of voice vary by the level of the organization (individual, group, organization) as well as the outcome of interest (e.g., group harmony vs. job satisfaction). In this article, we draw from the diverse literatures examining the impact of voice to integrate the theoretical frameworks and empirical results for voice outcomes across organizational levels. To do so, we start with a discussion of the definition and development of voice as a construct, beginning with Hirschman's seminal work on voice/exit/loyalty. We then review the theoretical frameworks within each level that explain the effect of voice on outcomes, highlight the role of mediating or moderating mechanisms, and discuss directions for future research. Finally, we emphasize emerging trends in the study of voice and suggest areas in which the various literatures may benefit from borrowing across fields and levels of interest to produce a more comprehensive, theoretically grounded, and cohesive body of work. 2015-07-01T07:00:00Z text application/pdf https://ink.library.smu.edu.sg/lkcsb_research/4749 info:doi/10.1177/0149206314558302 https://ink.library.smu.edu.sg/context/lkcsb_research/article/5748/viewcontent/When_Voice_Matters_A_Multilevel_Review_pv.pdf http://creativecommons.org/licenses/by-nc-nd/4.0/ Research Collection Lee Kong Chian School Of Business eng Institutional Knowledge at Singapore Management University employee voice justice fairness feedback Organizational Behavior and Theory
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic employee voice
justice
fairness
feedback
Organizational Behavior and Theory
spellingShingle employee voice
justice
fairness
feedback
Organizational Behavior and Theory
BASHSHUR, Michael R.
OC, Burak
When Voice Matters: A Multilevel Review of the Impact of Voice in Organizations
description The conventional wisdom is that voice leads to desirable outcomes for organizations. However, this is most certainly an oversimplification. Of the over 1,000 studies examining the impact of voice in organizations, the implications of voice vary by the level of the organization (individual, group, organization) as well as the outcome of interest (e.g., group harmony vs. job satisfaction). In this article, we draw from the diverse literatures examining the impact of voice to integrate the theoretical frameworks and empirical results for voice outcomes across organizational levels. To do so, we start with a discussion of the definition and development of voice as a construct, beginning with Hirschman's seminal work on voice/exit/loyalty. We then review the theoretical frameworks within each level that explain the effect of voice on outcomes, highlight the role of mediating or moderating mechanisms, and discuss directions for future research. Finally, we emphasize emerging trends in the study of voice and suggest areas in which the various literatures may benefit from borrowing across fields and levels of interest to produce a more comprehensive, theoretically grounded, and cohesive body of work.
format text
author BASHSHUR, Michael R.
OC, Burak
author_facet BASHSHUR, Michael R.
OC, Burak
author_sort BASHSHUR, Michael R.
title When Voice Matters: A Multilevel Review of the Impact of Voice in Organizations
title_short When Voice Matters: A Multilevel Review of the Impact of Voice in Organizations
title_full When Voice Matters: A Multilevel Review of the Impact of Voice in Organizations
title_fullStr When Voice Matters: A Multilevel Review of the Impact of Voice in Organizations
title_full_unstemmed When Voice Matters: A Multilevel Review of the Impact of Voice in Organizations
title_sort when voice matters: a multilevel review of the impact of voice in organizations
publisher Institutional Knowledge at Singapore Management University
publishDate 2015
url https://ink.library.smu.edu.sg/lkcsb_research/4749
https://ink.library.smu.edu.sg/context/lkcsb_research/article/5748/viewcontent/When_Voice_Matters_A_Multilevel_Review_pv.pdf
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