Conceptualizing and assessing interpersonal adaptability: Towards a functional framework

• Main Authors: OLIVER, Tom, LIEVENS, Filip
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2014
• Subjects: Human Resources Management; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/5809; https://ink.library.smu.edu.sg/context/lkcsb_research/article/6808/viewcontent/Oliver.pdf
• Institution: Singapore Management University

As a result of the increased frequency and complexity of interpersonal interactions in today’s workplaces, researchers and practitioners have emphasized the need for workers to be interpersonally adaptive (Griffi n, Neal, and Parker, 2007; Pulakos et al., 2000). Increasingly, to accomplish their work, workers need to interact effectively with others in the workplace. This is in part due to the predominance of service-oriented organizations in many economies (Zeithaml and Bitner, 1996). Workers in these organizations are required to spend a considerable part of their day engaging in social interactions and managing social relationships with customers (Schneider, 1994) and teams (Kozlowski and Ilgen, 2006). Further, increases in globalization (Javidan et al., 2006), boundaryless organizational structures (Macy and Izumi, 1993), and workplace diversity (Mahoney, 2005), require workers to engage in more complex and dynamic interpersonal interactions.