Heads will roll! Routes to effective trust repair in the aftermath of a CEO transgression

Heads will roll! Routes to effective trust repair in the aftermath of a CEO transgression

CEO transgressions are a common storyline in today's business press. Such incidents result in the need to repair trust for both the CEO and the organisation that the CEO leads. Existing empirical research on trust repair has focused primarily on interpersonal trust, resulting in a body of knowl...

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Bibliographic Details
Main Authors: FERRIN, Donald L., COOPER, Cecily D., DIRKS, Kurt T., KIM, Peter H.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2018
Subjects:
apology
entitativity
CEO dismissal
penance
Trust repair
repentance
Business Law, Public Responsibility, and Ethics
Organizational Behavior and Theory
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/5910
https://ink.library.smu.edu.sg/context/lkcsb_research/article/6909/viewcontent/Heads_will_roll_av_2018.pdf
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Institution: Singapore Management University
Language: English

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https://ink.library.smu.edu.sg/lkcsb_research/5910
https://ink.library.smu.edu.sg/context/lkcsb_research/article/6909/viewcontent/Heads_will_roll_av_2018.pdf

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