Understanding the Effects of Substantive Responses on Trust Following a Transgression

• المؤلفون الرئيسيون: DIRKS, Kurt T., KIM, Peter H., FERRIN, Don, COOPER, Cecily D.
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2011
• الموضوعات: Trust; Leadership; Repentance; Human Resources Management; Organizational Behavior and Theory
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/lkcsb_research/3096; https://doi.org/10.1016/j.obhdp.2010.10.003
• المؤسسة: Singapore Management University

Four experiments were conducted to investigate the implications of ‘substantive’ responses for the repair of trust following a violation and the cognitive processes that govern how and when they are effective. These studies examined two forms of substantive responses, penance and regulation, that re...