Understanding the Effects of Substantive Responses on Trust Following a Transgression

• Main Authors: DIRKS, Kurt T., KIM, Peter H., FERRIN, Don, COOPER, Cecily D.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2011
• Subjects: Trust; Leadership; Repentance; Human Resources Management; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/3096; https://doi.org/10.1016/j.obhdp.2010.10.003
• Institution: Singapore Management University

Four experiments were conducted to investigate the implications of ‘substantive’ responses for the repair of trust following a violation and the cognitive processes that govern how and when they are effective. These studies examined two forms of substantive responses, penance and regulation, that re...