Integrated crisis mapping: Towards a publics-based, emotion-driven conceptualization in crisis communication

• Main Authors: JIN, Yan, PANG, Augustine, CAMERON, Glen T.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2007
• Subjects: Crisis management; Emotion; Publics; Business and Corporate Communications; Communication; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6034; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7033/viewcontent/29720421006.pdf
• Institution: Singapore Management University

Extending current situation-based conceptualizations of crisis response, this paper develops a more generic and systemic approach tounderstanding the role of emotions in crisis situations. Taking an integrated approach, the authors propose a public-based, emotion-drivenperspective to crisis communic...