Integrated crisis mapping: Toward a publics-based, emotion-driven conceptualization in crisis communication

• Main Authors: JIN, Yan, PANG, A., CAMERON, Glen
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2006
• Subjects: Crisis management; emotion; publics; Business and Corporate Communications
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6791; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7790/viewcontent/Integrated_crisis_mapping.pdf
• Institution: Singapore Management University

Extending current situation-based conceptualizations of crisis response, this paper develops a more generic and systemic approach to understanding the role of emotions in crisis situations. Taking an integrated approach, the authors propose a public-based, emotion-driven perspective to crisis commun...