Toward a publics-driven, emotion-based approach in crisis communication: Testing the Integrated Crisis Mapping (ICM) Model

• Main Authors: JIN, Yan, PANG, A., CAMERON, Glen T.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2006
• Subjects: Human Resources Management; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6090; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7089/viewcontent/9TH_INTERNATIONAL_PUBLIC_RELATIONS_RESEARCH_CONFERENCE.pdf
• Institution: Singapore Management University

Extending current situation-based conceptualizations of crisis response, theauthors have developed a more universal and systemic approach to understandingthe role of emotions in crises. The authors’ Integrated Crisis Mapping (ICM)model is based on a public-based, emotion-driven perspective where dif...