Toward a publics-driven, emotion-based approach in crisis communication: Testing the Integrated Crisis Mapping (ICM) Model

Toward a publics-driven, emotion-based approach in crisis communication: Testing the Integrated Crisis Mapping (ICM) Model

Extending current situation-based conceptualizations of crisis response, theauthors have developed a more universal and systemic approach to understandingthe role of emotions in crises. The authors’ Integrated Crisis Mapping (ICM)model is based on a public-based, emotion-driven perspective where dif...

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Bibliographic Details
Main Authors:	JIN, Yan, PANG, A., CAMERON, Glen T.
Format:	text
Language:	English
Published:	Institutional Knowledge at Singapore Management University 2006
Subjects:	Human Resources Management Organizational Behavior and Theory
Online Access:	https://ink.library.smu.edu.sg/lkcsb_research/6090 https://ink.library.smu.edu.sg/context/lkcsb_research/article/7089/viewcontent/9TH_INTERNATIONAL_PUBLIC_RELATIONS_RESEARCH_CONFERENCE.pdf
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Institution:	Singapore Management University
Language:	English

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