New media: A new medium in escalating crises?

• Main Authors: SIAH, Joanna Ann Mei, BANSAL, Namrata, PANG, Augustine
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2010
• Subjects: Multimedia; Electronic media; Communication technologies; Worldwide web; Corporate communications; Conflict management; Business and Corporate Communications; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6036; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7035/viewcontent/New_media_2010_av.pdf
• Institution: Singapore Management University

Purpose– The use of new media in crisis is a double‐edged sword. On one hand, its pivotal role in online monitoring and dissemination of information can help an organisation manage crisis. On the other hand, it can also create organisational crisis. The purpose of this paper is to examine how new me...