New media: A new medium in escalating crises?
Purpose– The use of new media in crisis is a double‐edged sword. On one hand, its pivotal role in online monitoring and dissemination of information can help an organisation manage crisis. On the other hand, it can also create organisational crisis. The purpose of this paper is to examine how new me...
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Main Authors: | SIAH, Joanna Ann Mei, BANSAL, Namrata, PANG, Augustine |
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Format: | text |
Language: | English |
Published: |
Institutional Knowledge at Singapore Management University
2010
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Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/6036 https://ink.library.smu.edu.sg/context/lkcsb_research/article/7035/viewcontent/New_media_2010_av.pdf |
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Institution: | Singapore Management University |
Language: | English |
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