Toward a publics-driven, emotion-based approach in crisis communication: Testing the Integrated Crisis Mapping (ICM) Model

• Main Authors: JIN, Yan, PANG, A., CAMERON, Glen T.
• 格式: text
• 語言: English
• 出版: Institutional Knowledge at Singapore Management University 2006
• 主題: Human Resources Management; Organizational Behavior and Theory
• 在線閱讀: https://ink.library.smu.edu.sg/lkcsb_research/6090; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7089/viewcontent/9TH_INTERNATIONAL_PUBLIC_RELATIONS_RESEARCH_CONFERENCE.pdf

Extending current situation-based conceptualizations of crisis response, theauthors have developed a more universal and systemic approach to understandingthe role of emotions in crises. The authors’ Integrated Crisis Mapping (ICM)model is based on a public-based, emotion-driven perspective where dif...