Final stage development of the Integrated Crisis Mapping (ICM) Model in crisis communication: The myth of low engagement in crisis

• Main Authors: PANG, A., JIN, Yan, CAMERON, Glen T.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2009
• Subjects: Business and Corporate Communications; Organizational Communication
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6093; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7092/viewcontent/Are_we_still_glamorous.pdf
• Institution: Singapore Management University

Extending current theories in crisis communication, the authors have developed a more systemic approach to understanding the role of emotions. The Integrated Crisis Mapping (ICM) model is based on a public-based, emotion-driven perspective where different crises are mapped on two continua, the organ...