Professionalism kills the trading star: Explaining member participation in trading communities

Trading communities provide non-commercial members with an online platform on which to exchange goods. Its success depends on member participation; however, little is known about its drivers. Based on literature we identify five drivers. To capture their impact over time,we test a latent growth curv...

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Main Authors: BENOIT, Sabine, HOGREVE, Jens, SICHTMANN, Christina, BILSTEIN, Nicola
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2019
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Online Access:https://ink.library.smu.edu.sg/lkcsb_research/7599
https://ink.library.smu.edu.sg/context/lkcsb_research/article/8598/viewcontent/0d1c8ec7_262f_470b_b8dc_a6f2ec739206.pdf
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spelling sg-smu-ink.lkcsb_research-85982024-09-21T15:49:46Z Professionalism kills the trading star: Explaining member participation in trading communities BENOIT, Sabine HOGREVE, Jens SICHTMANN, Christina BILSTEIN, Nicola Trading communities provide non-commercial members with an online platform on which to exchange goods. Its success depends on member participation; however, little is known about its drivers. Based on literature we identify five drivers. To capture their impact over time,we test a latent growth curve model with longitudinal data, comparing the effects at an initial point of time with their impact on the growth of member participation over three subsequent periods. The results show that providers’ responsiveness and community identification have a positive effect on the initial level, but not on growth. Members’ enjoyment has no level effect, but a growth effect. Only role clarity has an impact on level and growth. Interestingly, co-members’ cooperation weakens member participation, which leads us to conclude that too much cooperation – which appears as professionalism in a trading community – ‘kills’ member participation. We conclude with theoretical and managerial implications. 2019-01-01T08:00:00Z text application/pdf https://ink.library.smu.edu.sg/lkcsb_research/7599 info:doi/10.15358/2511-8676-2019-2-54 https://ink.library.smu.edu.sg/context/lkcsb_research/article/8598/viewcontent/0d1c8ec7_262f_470b_b8dc_a6f2ec739206.pdf http://creativecommons.org/licenses/by-nc-nd/4.0/ Research Collection Lee Kong Chian School Of Business eng Institutional Knowledge at Singapore Management University Marketing
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Marketing
spellingShingle Marketing
BENOIT, Sabine
HOGREVE, Jens
SICHTMANN, Christina
BILSTEIN, Nicola
Professionalism kills the trading star: Explaining member participation in trading communities
description Trading communities provide non-commercial members with an online platform on which to exchange goods. Its success depends on member participation; however, little is known about its drivers. Based on literature we identify five drivers. To capture their impact over time,we test a latent growth curve model with longitudinal data, comparing the effects at an initial point of time with their impact on the growth of member participation over three subsequent periods. The results show that providers’ responsiveness and community identification have a positive effect on the initial level, but not on growth. Members’ enjoyment has no level effect, but a growth effect. Only role clarity has an impact on level and growth. Interestingly, co-members’ cooperation weakens member participation, which leads us to conclude that too much cooperation – which appears as professionalism in a trading community – ‘kills’ member participation. We conclude with theoretical and managerial implications.
format text
author BENOIT, Sabine
HOGREVE, Jens
SICHTMANN, Christina
BILSTEIN, Nicola
author_facet BENOIT, Sabine
HOGREVE, Jens
SICHTMANN, Christina
BILSTEIN, Nicola
author_sort BENOIT, Sabine
title Professionalism kills the trading star: Explaining member participation in trading communities
title_short Professionalism kills the trading star: Explaining member participation in trading communities
title_full Professionalism kills the trading star: Explaining member participation in trading communities
title_fullStr Professionalism kills the trading star: Explaining member participation in trading communities
title_full_unstemmed Professionalism kills the trading star: Explaining member participation in trading communities
title_sort professionalism kills the trading star: explaining member participation in trading communities
publisher Institutional Knowledge at Singapore Management University
publishDate 2019
url https://ink.library.smu.edu.sg/lkcsb_research/7599
https://ink.library.smu.edu.sg/context/lkcsb_research/article/8598/viewcontent/0d1c8ec7_262f_470b_b8dc_a6f2ec739206.pdf
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