Adapting service management for the sharing economy
Services in the sharing economy are usually co-created by a triangle of actors: a platform provider, a customer and often a non- or semi-professional peer provider. Because of this nature, it is necessary for many models in service management to be adapted. This chapter presents the conceptual found...
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2022
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| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/7600 |
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| Institution: | Singapore Management University |
| Language: | English |
| Summary: | Services in the sharing economy are usually co-created by a triangle of actors: a platform provider, a customer and often a non- or semi-professional peer provider. Because of this nature, it is necessary for many models in service management to be adapted. This chapter presents the conceptual foundation for that and presents five existing models that are adapted models in (1) strategy, (2) positioning and competitive advantage, (3) pricing and capacity management, (4) people management and (5) process management. This chapter aims to build a foundation and inspire further research recognising the particularities of services in the sharing economy. |
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